Account Top-Up
- What is a deposit account top-up?
- What is a minimum balance?
- What is a maximum balance?
- How does the minimum and maximum balance work?
- Can I use a trust account for the top-up service?
- How will it appear on my LTO account statement?
Client File Report
- What is a client file report?
- How can I ensure that a search or registration shows up on the same client file report?
- If a series has a variance (overage or shortage) and I deposit money after the series is accepted, rejected or discharged, is another client file report generated?
- Where does the client file report get sent?
- Are client file reports available online?
Electronic Funds Transfer (EFT)
- What is an electronic funds transfer (EFT)?
- How can I pay for a file submitted through eRegistration?
- Can I submit a file for registration if there are not enough funds in the account?
- How can I change my banking information for EFT?
- How often is the LTO deposit account balance updated in eRegistration?
- Who chooses the EFT name I see on the pay screen in eRegistration?
Firms, Accounts, and Users
- Do we have to create a firm and open a land titles office (LTO) deposit account?
- If we have multiple offices or divisions do we have to have one LTO deposit account for all or can we have multiple LTO deposit accounts?
- What does my account administrator have access to?
- Who in our firm needs a user ID?
- Who can use EFT, top-up and LTO deposit accounts?
- How do I change our firm or deposit account administrator?
Refunds and Rejections
- If I provide more funds than I need for a service or registration what happens to the extra money?
- How can I request money be refunded from our LTO deposit account?
- Who can sign a request/transmission for a refund and do I need to register the original copy?
- How long does it take to process my request for a refund?
- Why do you have these refund policies?
- Will we be charged a rejection fee if the RDA is not completed correctly?